CIVITAS

Scoped intake desk

Request intake

Email-led intake for fixed-scope requests, with clear expectations on what to send, what happens next, and response cadence. Selected service: Customer Trust Evidence Pack.

Operating posture

Written intake, clear scope, evidence boundary before delivery.

Email stays the default channel because scope, artifacts, and constraints are easier to review, forward, and verify in a written thread. There is no public upload form.

What to send

  • selected service: Security Review, AI Governance, EU AI Act, or NIS2
  • company type, employee band, and responsible owner
  • product/system scope and current pressure
  • deadline and evidence transfer method
  • sensitive-data flag and external LLM processing permission; default no

Why email

  • supports direct artifact and file links
  • keeps scope, questions, and decisions in an attributable thread
  • fits async evidence-pack delivery
  • avoids a public upload portal for sensitive material

Next step

  1. 01

    Acknowledgement typically lands inside 1 business day.

  2. 02

    Scope triage follows, with clarification requests if key context is missing.

  3. 03

    If there is fit, you receive a bounded outline covering deliverables and cadence.